Terms & Conditions

By using The Garden Bar Casino platform, you agree to be bound by these Terms and Conditions. Please read them carefully before creating an account or playing any games.

Eligibility Requirements

You must be at least 18 years old or the minimum age required in your jurisdiction to create an account with us. You also need to meet our eligibility requirements, which include:

• Being a resident of Australia or one of our accepted international territories
• Having a valid email address and phone number for contact purposes
• Providing accurate identification information when requested

Minimum Age Requirements

You must be at least 18 years old or the minimum age required in your jurisdiction to create an account with us. If you're unsure about your local gaming laws, please check our website or consult a relevant authority.

Geographic Restrictions

The Garden Bar Casino operates primarily for Australian residents and international visitors holding valid tourism or temporary visas. However, we reserve the right to restrict access from certain countries due to regulatory requirements or other reasons.

• Restricted countries: United States, mainland China, India, Iran, Syria, North Korea, and nations under international sanctions
• Countries with limited services: New Zealand may have some features restricted

Account Registration Rules

To create an account with us:

1. Visit our website or download our mobile app.
2. Fill in the registration form accurately and completely.
3. Choose a secure password for your account.
4. Verify your email address through a link sent to you after registration.

One-Account-Per-User Policies

You're only allowed one active account with us at any given time. We reserve the right to close or merge multiple accounts belonging to the same user, and we may require proof of identity for this purpose.

Identity Verification and KYC

We use various methods to verify your identity when requested:

• Government-issued ID
• Proof of address
• Phone verification

You must provide us with accurate information about yourself. If you're a high-stakes player or requesting large withdrawals, we may require additional documentation.

Account Accuracy Obligations

You need to keep your account details up-to-date and ensure that they reflect any changes in your personal circumstances. This helps us maintain compliance with regulations and prevent identity theft.

Account Security Responsibilities

1. Protect your login credentials: Never share or expose them publicly.
2. Monitor your account for suspicious activity.
3. Change passwords regularly.
4. Report any security incidents to our customer support team immediately.

Login Credentials and Password Protection

• Use a unique, strong password that meets our minimum requirements.
• Avoid storing passwords in browser or app storage; use external tools if necessary.
• Change your password when you leave The Garden Bar Casino for an extended period.

Restricted Behaviour and Prohibited Activities

We prohibit behavior such as:

• Multi-accounting
• Bonus abuse
• Fraudulent activity
• Sharing accounts with others

If we suspect any of these behaviors, we may restrict your account or permanently close it without warning.

Bonus and Promotion Rules

1. Read the terms of each bonus or promotion before claiming.
2. Understand wagering requirements for bonuses.
3. Check if a promotion has a specific validity period.
4. Bonus amounts are non-cashable and may have restrictions.

Wagering and Gameplay Conditions

1. All games come with minimum bets indicated on the game page.
2. You can't cancel or reverse your wagers once placed.
3. Bets will be accepted at our discretion, even if they exceed deposited funds, subject to available credit.

Bonus Abuse Prevention

We monitor accounts for suspicious activity related to bonuses:

• Repeatedly claiming low-stakes offers
• Playing with maximum bet limits while having large balance

If we identify bonus abuse, your account may face penalties or be terminated.

Deposits and Withdrawals

1. We accept various deposit methods.
2. All deposits must meet our minimum requirements.
3. Please note that there are withdrawal limits per transaction or 24 hours.

Verification Before Withdrawals

Large withdrawals may require verification of your identity or additional documentation to comply with AML/CFT regulations.

Processing and Review Procedures

• Our customer support team will review all requests.
• We reserve the right to modify or decline any transaction at our discretion.
• Withdrawals are usually processed within 24 hours of successful verification, but delays can occur due to technical issues or regulatory requirements.

Responsible Gambling Expectations

1. Be aware that losses happen; set a budget before playing.
2. Don't chase losses or increase bets excessively when losing streaks continue.
3. Set limits on deposits and time spent gaming.
4. Reach out to support if you feel overwhelmed or concerned about finances.

Self-Exclusion and Account Restrictions

We offer multiple options for responsible players:

1. Cooling-off periods: 24 hours or up to a week.
2. Time-outs: Up to three months for personal time-out or by mutual consent with management.
3. Self-exclude permanently via our website, app or ask support for assistance in requesting this service via NCSR.

Game Fairness and RNG Systems

The Garden Bar Casino operates under the principles of game fairness:

1. Our games are developed and supplied by third-party providers.
2. We regularly review systems for randomness to maintain integrity.
3. Players can access game history and results online or request this through customer support.

However, some minor technical issues might lead to inconclusive outcomes, such as connection losses. In such cases, our decision is final and we don't accept complaints about these specific circumstances.

Technical Interruptions or Voided Gameplay

We try to maintain 24/7 services. If a game ends unexpectedly due to system errors:

• We'll assess the situation, potentially adjusting player positions accordingly.
• Technical interruptions will be reported through available channels as required.
• For rare cases where the impact on gameplay might need a resolution outside of these circumstances, we may suspend the affected game until it can resume fairly.